Interruption in access to appointment booking service 13 December 06:00-08:00 More information
Technical problem with Kela’s remote customer service More information
Interruption in online customer service 15 December 06:00-19:00 More information
Local offices and other customer service locations
You can find the contact details and opening hours of Kela's customer service points in the Customer Service Locator.
Kela's customer service points
You can find the contact details and opening hours of Kela's offices in the Customer Service Locator.Customer Service Locator
You can contact any Kela office. Visit your local Kela's customer service points for personal assistance and guidance with the benefits available from Kela. You can also file claims for benefit or use a public terminal.
When visiting a office, please bring identification with you, such as a driving licence or passport. If you are representing someone else, you will need to show both ID and a limited power of attorney from the person you are representing.
For real-time information on current waiting times at Kela's customer service points, see http://www.kela.fi/waiting_times.
Citizen Service Centres are customer service points operated jointly by Kela and other public-sector organizations. You can pick up claim forms or brochures, file claims for benefit, and receive general assistance on benefits and the use of Kela's online service.